Return & Refund Policy

Last Updated: June 2026

At ModoLiving, customer satisfaction is important to us.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable software products

• Personalized or custom-made products

• Hygiene-related products after opening

Return Process

To initiate a return, contact us at:

Email: support@modoliving.shop

Please include:

• Your order number

• Reason for return

• Photos (if applicable)

Refunds

After receiving and inspecting the returned item, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the issue.

Return Shipping Costs

If the return is due to our error or a defective product, we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Contact Information

Email: support@modoliving.shop
Phone: +1 970-785-4176